Terms and conditions

These General Conditions govern the contract for the provision of a Vehicle or Roof Tent rental service that binds you to JAOUEN AUTOMOBILES or WeVan. By checking the "I accept" box during the reservation procedure, you accept the terms.

We therefore recommend that you read them carefully.

1. Definitions

“Renter” means the Renter and the driver(s) mentioned on the Renter’s rental agreement who are Renters;

“The Lessor”, “WeVan”, “Agency” means the company WeVan or JAOUEN AUTOMOBILES, whose company name appears on the rental contract;

“Vehicle” means the rented vehicle;

“Roof Tent” means the rented roof tent;

“Contract” means the rental agreement entered into between the Lessor and the Tenant, subject to these general rental conditions;

“Damage” means any damage suffered by the Vehicle excluding Glass Breakage and flat tires, and any damage suffered by the Roof Tent.

“Loss” means any event which occurs and causes one or more Damages, which may be compensated by the insurer, subject to the application of any excess.

2. Rental conditions

The name of the Renter indicated on the rental agreement is that of the main driver, who must be present when signing said agreement and to whom the costs related to the rental will be invoiced. It is possible to add additional drivers who will be mentioned in the rental agreement upon payment of a supplement per driver. Except for legitimate and unforeseeable reasons, only the drivers mentioned in the rental agreement are authorized to drive the Vehicle.

The Renter and the authorized drivers mentioned in the rental agreement are required to present a valid identity card or passport and a valid driving license issued for more than 24 months. The Renter and the authorized drivers are responsible to the Lessor for the full execution of these rental conditions. Upon delivery of the Vehicle or Roof Tent, the Renter becomes fully responsible for it under the terms of Article 1242 of the Civil Code. The Lessor reserves the right to terminate the rental immediately and automatically without justification or compensation in the event of a violation by the Lessee of one of the essential obligations of the rental agreement, in particular the conditions of use of the Vehicle or Roof Tent, payment and return conditions.

The rental contract is personal and non-transferable. It is concluded for a fixed period mentioned in the contract which may not exceed 60 (sixty) days maximum.

3. Use of the Vehicle or Roof Tent

3.1 Use of the Vehicle

The Tenant undertakes:

to only allow the Vehicle to be driven by the drivers mentioned in the rental contract;
to use and maintain the Vehicle reasonably, under normal conditions of use;
to only travel on roads suitable for motor vehicle traffic;
not to travel outside the authorized territory comprising mainland France (including Corsica), neighboring countries, member countries of the European Union, the United Kingdom and Norway, except with the prior written agreement of the Lessor;
to use the rented Vehicle in accordance with the provisions of the Highway Code and more generally in accordance with the legal and regulatory provisions of the country in which it is driven;
not to use the Vehicle under the influence of alcohol or drugs or any other substance affecting consciousness or the ability to react;
to comply with the purpose of the Vehicle (private vehicle) and in particular not to sublet the Vehicle, transport passengers for a fee unless expressly agreed in advance in writing by the Lessor, nor in numbers greater than the number of seats in the vehicle, not to participate in competitions, rallies or car races;
not to use it for illicit, immoral or unintended purposes by the manufacturer;
not to attach other vehicles, trailers or any other object to it and not to make any modifications to it except with the express prior written consent of the Lessor;
to lock the parked Vehicle and to use any alarm and/or anti-theft devices with which it is equipped;
not to smoke in the Vehicle;
not to accommodate animals on board the Vehicle unless expressly agreed in advance in writing by the Lessor. The vehicle must be returned clean, in its original condition without odors or animal hair. Otherwise, the Lessor reserves the right to charge for special cleaning upon return of the vehicle.

3.2 Using the Roof Tent

As a preliminary point, it is specified that the operations of installation/fixing and uninstallation of the Roof Tent on the Renter's vehicle are carried out by the Lessor, exclusively.

The Renter undertakes:

to come to the Lessor with his vehicle ready to receive the Roof Tent, and on which the transverse roof bars approved to support a minimum of 75 kg will have been previously installed. The Lessee bears full responsibility for the installation of the transverse roof bars;
to use, close, open and maintain the Roof Tent under normal conditions of use, in accordance with its intended purpose (no use for storage purposes, no transport of animals, etc.) and in accordance with the presentation made by the Lessor at the time of provision;
not to uninstall the Roof Tent. However, and in the event that he has no other choice but to remove the Roof Tent, the Renter undertakes to comply with the instructions for assembly/disassembly of the Roof Tent, and the safety rules provided by the manufacturer. He then undertakes to bear full responsibility for assembly/disassembly;
not to make any modifications of any kind to the Roof Tent, except with the prior written consent of the Lessor;
never drive the vehicle when the Roof Tent is unfolded;
to comply with the purpose of the Roof Tent and in particular not to sublet the Roof Tent;
not to use it for illicit, immoral or unintended purposes by the manufacturer;
not to smoke in the roof tent;
not to accommodate animals on board the Roof Tent. The Roof Tent must be returned clean, in its original condition without odors or animal hair. Otherwise, the Renter reserves the right to charge for special cleaning upon return of the Roof Tent;
Not to leave or keep valuables in the Roof Tent, and to park your own vehicle in safe places.

4. Condition of the vehicle or roof tent

4.1 Vehicle Condition

The Vehicle is delivered in good apparent working order and equipped with tires in good condition. By signing the contract, the Renter accepts the Vehicle in the condition in which it is found and undertakes to return it in the same condition. A descriptive condition of the Vehicle is attached to the contract. It indicates any apparent damage to the Vehicle, the number of kilometers traveled by the Vehicle and the fuel level.

The Renter undertakes to check before leaving the Agency that the condition of the Vehicle corresponds to the description and to draw up a joint report if necessary. Failing this, the rented Vehicle will be considered as conforming to the description. WeVan will not be able to take into account any complaints concerning apparent damage that has not been reported in the description.

WeVan provides the Renter with a Vehicle with a full tank of fuel. The Renter is requested to return the Vehicle with a full tank of fuel. Failing this, the missing fuel will be billed to him upon return, in accordance with the provisions set out in the rental agreement.

4.2 Condition of the Roof Tent

The Roof Tent is delivered in good condition, and equipped with all the accessories necessary for its proper use.
By signing the contract, the Tenant accepts the Roof Tent in the condition in which it is and undertakes to return it in the same condition. A descriptive statement of the Roof Tent is attached to the contract. It indicates any visible damage to the Roof Tent.
The Tenant undertakes to check before leaving the Agency that the condition of the Roof Tent corresponds to the description and to draw up a joint report if necessary. Failing this, the rented Roof Tent will be considered as conforming to the description. WeVan will not be able to take into account any complaints concerning visible damage that has not been reported in the description.

5. Maintenance

Routine maintenance of the vehicle is the responsibility of the Renter. Thus, depending on the number of kilometers traveled during the rental, the Renter will have to carry out the usual checks according to the manufacturer's recommendations (engine oil level beyond 1000 km, tire pressure, etc.). The Renter must always remain vigilant to the signals emitted by the warning lights, and take the associated measures such as a possible emergency stop. The manufacturer's maintenance and user manuals are available at the Agency upon request.

6. Breakdowns, accidents and thefts

In the event of a breakdown of the Vehicle or an accident or any event affecting the Vehicle and requiring immediate or urgent repairs, the Renter must contact the Rental Agency before carrying out any repairs (including those involving the tyres).

In the event of a breakdown or damage to the Vehicle or the Roof Tent, even when they do not require immediate repair, the Renter must inform the Rental Agency within 48 hours of becoming aware of it and provide the Agency, within a period not exceeding 3 (three) working days of becoming aware of it, with a duly completed amicable report signed by himself and the third party concerned.

The submission of a completed amicable report, with or without an identified third party, whether or not the Tenant is responsible, is mandatory. Failing this, and except in cases of force majeure making it impossible to submit a report within this period, the insurance and assistance guarantees referred to herein are inapplicable and the Tenant will be liable for all damages attributable to him, in particular those suffered by the Vehicle or the Roof Tent up to the limit of their market value increased by the costs and expenses related to its immobilization.

In any event, in the event of damage caused to the Vehicle or the Roof Tent, the Renter will be liable for processing fees amounting to 50 (fifty) euros including tax and immobilization costs calculated according to the category of the Vehicle or the Roof Tent rented, reimbursable in the event that its liability is not incurred.

In the event of a breakdown not attributable to the Tenant, WeVan undertakes to cover all costs of troubleshooting and repair of the Vehicle or the Roof Tent, as well as to reimburse the Tenant for the full amount relating to the rental days not yet expired.

In the event of theft of the Vehicle or the Roof Tent, the Renter must, within 48 (forty-eight) hours from the time he becomes aware of it, report the theft to the competent authorities and provide the Agency with the complaint report, the vehicle's papers and keys.

In the event of theft of keys and/or papers with the Vehicle, the Renter must ensure that this is reported to the competent authorities so that it is included in the complaint filed.

In the event of failure to comply with these provisions, except in cases of force majeure making it impossible to provide the complaint report and the keys and documents of the vehicle within the aforementioned period, the Renter will be liable for all damages attributable to him, in particular those suffered by the vehicle up to the limit of its market value increased by the costs and expenses related to its immobilization.

7. Insurance and assistance

All WeVan vehicles are covered by a “Vehicle Liability” policy against third parties, in accordance with current regulations.

The detailed conditions of the insurance and assistance contracts are made available in all WeVan Agencies.

Damage to Roof Tents is not covered by insurance. No guarantee is offered in this respect. Consequently, the Renter will be liable for all Damage attributable to him, in particular those suffered by the Roof Tent up to the limit of its market value increased by the costs and expenses related to its immobilization.

7.1 Assurance

In the territory of the authorized countries, the following guarantees are acquired:

Compulsory Civil Liability covering Damage caused to third parties in accordance with article L211-1 of the Insurance Code;
Bodily injury and material damage suffered by the Vehicle resulting from accidents, fires, explosions, attacks, hail, storms, with application of a deductible.

The excess is the maximum amount, per claim, remaining the responsibility of the Renter when the damage to the Vehicle is covered by the insurance. The excess applies per claim. As a result of this principle of accumulation of excesses, there will be as many excesses applied as there are claims recorded.

Different deductible levels apply depending on the range of Vehicle rented. The amount of the deductible is detailed on the site during the online booking process and mentioned on the contractual documents given to the Renter (quote, invoice, rental contract, confirmation email). The different deductible levels are also accessible at WeVan Agency.

Main exclusions:

puncture of tires, unless it is consecutive or concomitant with damage to the insured vehicle;
damage due to deterioration or loss to the various elements of the vehicle which are not part of the vehicle at the time of the incident;
glass breakage (windshield, side windows, rear window, headlight units), when it occurs in isolation, i.e. not linked to an event covered by the contract and having caused damage to other parts of the vehicle;
the goods, objects and animals transported;
damage occurring during transport of the vehicle by sea;
theft of the Vehicle when it results from the negligence of the Renter.

In the event of incorrect assessment of the size of the Vehicle, impacts to the top of the body and under the body are not covered by the damage guarantee unless force majeure can be proven.

7.2 Additional protection

The Renter has the option of subscribing to various partial excess buy-back options, such as "Medium Protection Pack" or "Premium Protection Pack", reducing the amount of the excess remaining to be paid by the Renter. The conditions relating to these options vary depending on the range of Vehicle or Roof Tent rented. They are detailed at the time of online booking and mentioned on the contractual documents given to the Renter (quote, invoice, rental contract, confirmation email). They are also accessible at the WeVan Agency and on the site at any time. The Renter can subscribe to these options up until the time of taking possession of the vehicle at the WeVan Agency.

It is however recalled that any damage caused to the Roof Tent due to an incorrect assessment of the size of the vehicle (impact to the top of the body following passage through a tunnel for example) will not be subject to any guarantee or any repurchase of excess.

7.3 Assistance

In the event of a breakdown or accident occurring during the rental and immobilizing the Vehicle, the Renter benefits from the assistance service approved by the Lessor.

Main exclusions:

flat tires;
lack and error of fuel;
loss, forgetting, theft or breakage of keys.

In cases where the assistance guarantee is excluded, it is the responsibility of the Renter to repatriate the Vehicle to the Rental Agency at their own expense.

8. Forfeiture of warranty

Drivers not named in the rental contract, and for whom the Renter remains responsible, will not be able to claim the benefit of the Vehicle Damage or Theft and assistance guarantees.

In general, failure to comply with the rental, use and return conditions of the Vehicle or Roof Tent mentioned in the general rental conditions will result in the forfeiture of the contractual guarantees subscribed to. The Renter will then be liable for the entire loss under the conditions of common liability law.

9. Reservation and payment

By accepting these General Conditions, the Renter expressly authorizes WeVan to charge his credit, payment or debit card for the amounts corresponding to the WeVan rental services. The Renter also authorizes WeVan to charge his card for any additional costs mentioned in this contract (see Art. 10, 11, 12 and 13).

9.1 Price details

The total price of the reservation includes the rental amount (VAT included) for: the Vehicle category, the dates, the optional services payable online (special equipment, additional drivers, additional protection, etc.) as well as the items included in the price at the time of booking, at the rates indicated by WeVan. Any other optional equipment and service to which the Renter wishes to subscribe after booking will be payable directly to the WeVan Agency, when taking possession of the Vehicle or Roof Tent.

9.2 Payment method

The Tenant can choose a classic payment (A) or a payment facility (B).

A-Classic payment

At the time of booking, on the website www.we-van.com or at the Agency, the Renter is liable for a minimum of 50% (fifty percent) of the total price corresponding to the rental services. Any remaining balance due must be paid at the latest when taking possession of the Vehicle or Roof Tent at the Agency.

B-Ease of payment

The Tenant can also choose a payment facility, thanks to the Alma service offered by the Lessor. The Tenant can thus spread the payment of the rental in 3 or 4 monthly installments at his convenience, starting from the reservation.

Only purchases between €50 and €3,000 are eligible for this payment facility service.

Alma's payment facility service is conditional on the Tenant's acceptance of the Alma T&Cs .

In the event of Alma refusing to grant the payment facility, the reservation with the Lessor will not be validated. The Tenant may, however, make his reservation using the classic payment method described in article 9.1 hereof.

If the payment facility is granted by Alma, the total invoice price includes the elements detailed in Article 9 above, in addition to the fees charged by Alma for the payment facility.

The amount of the aforementioned fees will be communicated to the Tenant upon reservation.

The Tenant has a period of 14 days to exercise his right of withdrawal from the conclusion of the contract relating to the payment facility, under the conditions set by Alma, and this without any costs at his expense.

Payment security is ensured by Alma and its partners. All payments are protected by 3D Secure.
Alma is a telepayment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.

If the Tenant wishes to make a complaint regarding the execution, interpretation or termination of the payment facility, it is his responsibility to send an email to support@getalma.eu
The Tenant has the option of consulting the AFEPAME mediation services website https://www.afepame.fr/mediation/

Any other optional equipment and service that the Renter wishes to subscribe to after the reservation will be payable directly and in cash to the WeVan Agency, when taking possession of the Vehicle or the Roof Tent. No request for payment facilities will then be possible.

Any termination of the general rental conditions between the Tenant and the Lessor results in the termination of the General Conditions of Use of the payment facility obtained from Alma.

9.3 Modification of the Reservation

Regardless of the payment method chosen, the Renter may change the type of Vehicle or Roof Tent, and/or the dates of his reservation, subject to availability and the limitations set out below, by contacting the WeVan Agency in writing in advance. Changes to the reservation are subject to the following restrictions:

if the price of the modified rental is higher than the initial total amount to be paid, the difference will be invoiced and must be paid at the time of taking possession of the Vehicle or the Roof Tent;
If the price of the modified reservation is lower than the initial total amount, the Renter will not be reimbursed for the difference.

9.4 Cancellation of the Reservation

9.4.1 Cancellation conditions

The Tenant may cancel the reservation without charge (except in the special case of the payment facility detailed in article 9.4.2) by contacting the WeVan Agency in writing in compliance with the cancellation deadlines below:

For the Campervan and Roof Tent Range:
No fees will be applied and the Renter will be fully reimbursed when the cancellation occurs EITHER:
- within 48 hours of the reservation date;
- at least 30 days before the departure date.
For the Minibus Range;
No fees will be applied and the Renter will be fully reimbursed when the cancellation occurs EITHER:
- within 24 hours of the reservation date;
- at least 15 days before the departure date.

Failure to comply with these deadlines will result in cancellation fees being applied, unless the “cancellation flexibility” option is subscribed. These fees amount to 50% (fifty percent) of the total rental amount. If the Tenant has paid a higher amount upon booking, the Agency will refund the difference.

The “cancellation flexibility” option allows the subscriber to cancel their reservation free of charge (excluding the amount of the option) up to 48 (forty-eight) hours before the start of their rental, upon simple written request.

If the Renter does not take possession of his Vehicle or Roof Tent within 24 (twenty-four) hours of the date and time of reservation mentioned in his reservation, this will be deemed to be cancellation on his part (and in the case of payment by means of a payment facility, he will remain liable for the reimbursement of the credit instalments to ALMA).

9.4.2 Cancellation of a reservation paid using the payment facility service

In the case of payment of the reservation by payment facility, the cancellation conditions described in article 9.4.1 hereof apply. However, the cancellation will be subject to the application of minimum fees, corresponding to the fees invoiced by ALMA and remaining the responsibility of WeVan as well as the fees invoiced by ALMA to the Renter for the use of the payment facility service. The Renter then bears the consequences of this cancellation in his relationship with ALMA, according to the ALMA T&Cs.

9.5 Debit authorization in the event of a Loss or possible additional costs or non-payment

Regardless of the payment method chosen (standard or easy payment), the Renter also authorizes WeVan to debit his credit, payment or debit card for the partial or total amount of the excess in the event of a Loss, as well as any additional costs at the end of the rental according to the rates stipulated in the rental contract (missing fuel or mileage traveled greater than the subscribed package).

The number of kilometers traveled during the rental contract period is that indicated by the Vehicle's odometer. If the odometer has not worked for a reason other than a technical failure, the Renter will have to pay the mileage allowance based on 500 (five hundred) kilometers per rental day.

In the event of a violation of the Highway Code, WeVan also reserves the right to charge administration fees (see Art. 13).

In the event of non-payment or non-payment in the absence of recourse to the payment facility service offered by Alma, the Tenant expressly accepts the forfeiture of the term for invoices not yet due and the termination of the contract automatically, as well as the immediate return of the Vehicles or Roof Tents currently being rented. In the event of exceeding the payment deadline (due date of the invoice), the Tenant will be liable for a late payment penalty on the amount due calculated at the legal interest rate in force increased by 10 (ten) percentage points.

In addition, the Tenant authorizes WeVan to debit the security deposit (see Art. 10 The Security Deposit) to recover the amount due.

9.6 Vehicle Unavailability

In the event that WeVan is unable to rent the Vehicle or Roof Tent to the Renter on the scheduled rental date, WeVan undertakes to fully reimburse the sums received as the deposit paid by the Renter, and any costs remaining the responsibility of the Renter in the event of recourse to the payment facility offered by ALMA.

In fact, the cancellation of the reservation by the Lessor, whatever the reason, results in the termination of the payment facility offered by Alma.

10. Security deposit

The security deposit is intended to guarantee WeVan for the payment of the rental, increased where applicable by the financial liability (excess/repairs, etc.) for which the Renter may be liable in the event of Damage(s) suffered by the Vehicle or the Roof Tent, Theft, payment of fines or offences engaging the criminal liability of the Renter and the related administration fees.

Before the Vehicle is made available, the Renter must leave a debit authorization on his payment card, up to the security deposit, the amount of which corresponds to the amount of the excess contracted (which depends on the Protection Pack subscribed).
To find out the amount of the security deposit, please refer to the “Options” step of the booking tunnel on the WeVan website at the following link: https://www.we-van.com/booking-options.php or in an agency.

The Renter must present a payment card in his name, and showing an amount of available funds. The security deposit will be retained for the entire duration of the rental. It will be returned in full to the Renter, as soon as possible, in the absence of Damage suffered by the Vehicle or the Roof Tent, in the absence of Theft of the Vehicle or the Roof Tent, and in the absence of fines or offenses engaging the criminal liability of the Renter.

11. Extension of the rental

The Tenant must request from the Lessor, at least 48 (forty-eight) hours in advance, the extension of the rental by providing the necessary deposit, failing which he or she may be exposed to civil and criminal legal proceedings for misappropriation of the Vehicle or Roof Tent.

The Lessor reserves the right to refuse the extension, without compensation for the Renter, with the obligation for the latter to return the Vehicle or the Roof Tent on the scheduled date.

12. Return of the Vehicle

The rental ends with the return of the Vehicle, its keys, any original papers, the Roof Tent and accessories rented from the WeVan Agency, to a WeVan employee, at the return time stipulated in the rental contract. Only this step allows the rental contract to be terminated.

If the Renter has subscribed to the “24-hour self-return” option, the Lessor provides the Renter with secure infrastructure (key safe, etc.) and a protocol dedicated to the self-return of the Vehicle outside the opening hours of the Rental Agency. However, the Renter remains responsible for the Vehicle, within the meaning of Article 2 of these rental conditions, beyond the return time stipulated in the rental agreement and until the Vehicle is received by a WeVan employee at the next consecutive opening of the Agency.

In the event of the Vehicle being returned outside the hours defined in the rental agreement, and without the intervention of a WeVan employee, the Renter will ensure its safekeeping, the associated risks and the cost of the rental until the opening hours of the Rental Agency.

Please note that the Roof Tent cannot be returned outside the times specified in the rental contract.

The Vehicle or Roof Tent must be returned in the same state of cleanliness as when it was taken possession of by the Renter, namely a perfect state of cleanliness inside (floors, seats, surfaces and any equipment vacuumed and cleaned) and outside. Otherwise, the rental company reserves the right to charge a return fee.

If the Renter has subscribed to the “Return cleaning package” option, the Renter must return the Vehicle or Roof Tent in a “normal and daily” state of interior cleanliness. The exterior cleaning and interior finishing is then provided by the Lessor. In the event that an extraordinary and abusive state of dirt is found, the lessor reserves the right to charge additional restitution costs.

In the specific case where the Vehicle is part of the “Campervan” category, and regardless of the options subscribed to:

no foodstuffs must remain in the cupboards or refrigerator of the Vehicle;
the refrigerator must be clean, turned off and its door kept open;
the dishes must be clean;
the grey water tank must have been previously emptied into a dedicated collection area;
If the Vehicle is equipped with a toilet, the removable cassette must have been previously emptied in a dedicated collection area and rinsed several times.

Otherwise, the lessor reserves the right to charge additional return costs.

13. Fines

The Tenant is responsible for any offences committed during the rental period. Pursuant to Articles L.121-2 and L.121-3 of the Highway Code, the Tenant's contact details may be communicated to the competent authorities. In the event of intervention by the Lessor, in particular in the processing of fines, tickets or reports, the Tenant will be liable for processing fees amounting to 20 (twenty) euros including tax. The Tenant expressly authorises the Lessor to use their means of payment, in particular their bank card, to be paid the corresponding amount.

14. Declaration of acceptance of risks and release of liability

Some Agencies of the WeVan network may authorize free parking of the Renter's vehicle(s) within their premises. In this context, the Renter is informed and accepts that parking his vehicle within the premises of the WeVan company is only authorized for the duration of the Rental.
The Renter is informed and accepts that the WeVan company may move his vehicle in the event of an accident, presumed danger or for any other reason made necessary by the needs of the operation.
The Renter is informed and accepts that travel, circulation and parking within the WeVan premises are carried out at his own risk and under his sole responsibility, in particular with regard to damage or theft of his vehicle or its contents or to himself.
The Renter is informed and accepts that the WeVan company cannot under any circumstances be considered as the depositary or custodian of this vehicle and its contents and cannot be held liable in the event of damage or theft of the vehicle or its contents.
In addition, the Renter undertakes to ensure that his vehicle is always insured, to provide proof of this at the first request of the WeVan company, and more generally to comply with all legal and regulatory insurance obligations incumbent upon him.

15. Personal data

The Lessor, in its capacity as data controller, undertakes to comply with its obligations regarding the protection of personal data, arising from the General Data Protection Regulation No. 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act No. 78-17 of 6 January 1978, as amended.

The Tenant is informed that the Lessor holds a file of personal data collected when the rental agreement is signed.
They are processed to enable the Lessor to manage the rental and related operations, in particular invoicing, and to send the Tenant, where applicable, commercial information.
The Lessor undertakes to protect users' personal data against any loss, destruction, alteration, access or unauthorized disclosure.

For more information regarding the processing of personal data by the Lessor, you can consult the Privacy Policy of the website www.we-van.com .

16. Disputes

In the event of a dispute, French law applies.

In accordance with the provisions of Articles L 616-1 and R 616-1 et seq. of the Consumer Code concerning the amicable settlement of disputes, when the Tenant has sent a written complaint to the Lessor and has not received satisfaction or a response within two months, he may submit his complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum period of one year from the initial complaint.

The mediator you can contact is the Mobilians Mediator, whom you can contact online at www.mediateur-mobilians.fr , by email at mediateur@mediateur-mobilians.fr , or by post to Mr. the Mobilians Mediator, 43bis Route de Vaugirard, 92197 MEUDON CEDEX.

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